General Sales Terms and Conditions

Our general sales and delivery terms and conditions as stated herein are deemed to be accepted by the buyer, even if these conditions contradict the buyer's own general or special purchase conditions. These conditions can only bind us in the event of our express agreement. Our agreement can never be inferred from the mere fact that the conditions to which they refer would have been accepted by our silence.

1. Quotations and Prices

Quotations and price lists are provided for information purposes only and can never entail any commitment unless explicitly stated otherwise. The prices quoted are for goods collected from our warehouses unless otherwise specified, goods travel at the expense and risk of the buyer, whatever the means of transport.

2. Delivery Terms

Our delivery term is not binding. A delay in delivery cannot give rise to compensation, interest, force majeure, lock-out, strike, war, epidemic, etc. release us from any responsibility.

3. Complaints and Returns

Goods are sold in the condition in which they are found. Complaints regarding deliveries must be sent to us by registered letter within 5 days of receipt of the goods. Complaints regarding invoicing must be sent to us by registered letter within 5 days of receipt of the invoice. No return of goods will be accepted without our prior agreement. Furthermore, they can only be returned if the return is made in good condition and in the original packaging. Any returned goods will be credited with a reduction of 20% of the invoiced value.

4. Payment

Payment must be made in cash at our premises upon delivery, unless previously agreed in writing otherwise.

5. Partial Deliveries

Incomplete delivery of the order may not give rise to refusal of payment for the delivered goods. Partial invoicing may be made according to the delivery of goods.

6. Payment Terms and Default Interest

All our invoices are payable in Kortrijk. In the event of total or partial non-payment of the debt on the due date, the invoice amount is automatically and without notice increased by an interest rate of 12% per year from the due date. In the absence of a specific due date, it is deemed to coincide with the invoice date. In the event of total or partial non-payment of the debt on the due date without serious reasons, after unsuccessful notice, the debt balance is increased by 12% with a minimum of Euro 124 and a maximum of Euro 1860. Even when respite periods are granted and without prejudice to the possibilities provided for by Article 1244 of the Civil Code.

7. Termination of Agreement

Moreover, the seller may, without prejudice to his right to compensation, if the buyer does not fulfil his obligations on time or wholly or partially fails to fulfil them at any time, by notification by registered letter and without notice, consider this contract wholly or partially non-existent by law. In this case, the buyer must immediately and no later than 48 hours after receipt of the notification make the identifiable goods available to the seller.

8. Due and Payable

Non-payment on the due date of an invoice makes the balance due on all invoices immediately payable by law, regardless of the payment conditions granted in advance.

9. Creditworthiness

Every sales agreement, even if confirmed by the seller, is entered into under the resolutive condition that the investigation into the buyer's financial situation offers sufficient guarantees for the seller.

10. Retention of Title

The goods remain our property until full payment of the price. All risks are borne by the buyer. Advances paid remain acquired by us as compensation for possible losses on resale.

11. Dispute Resolution

As a mutual guarantee and commitment to rapid dispute resolution through arbitration, the Belgian Arbitration Institution (B.A.I.) is responsible for appointing arbitrators who will be competent to settle any dispute definitively in accordance with its operating regulations, which can be obtained free of charge from the B.A.I., Lieven Bauwensstraat 20 in 8200 Bruges (Tel. 050/32.35.95 and fax 050/45.60.74). This clause forms an integral part of the sales conditions and replaces all conflicting jurisdiction clauses, including those mentioned on the reverse.

Last update: March 6, 2026